Frequently Asked Questions

Travel Insurance is underwritten by Chubb Arabia Cooperative Insurance and has been especially designed to cater to your needs

Chubb Arabia Cooperative Insurance Company is one of the large capacity multi line property and casualty insurer operating in the Kingdom of Saudi Arabia. With offices in all three major cities of the country, Chubb Arabia provides commercial property and casualty insurance, personal accident, and group life insurance to a diverse group of clients.

The company is distinguished by its broad product and service capabilities, exceptional financial strength, underwriting and claims handling expertise with global standards made available locally. Chubb Arabia is listed in the Tadawul (Saudi Stock Exchange).

Chubb Arabia maintains its executive office in Al Khobar, Saudi Arabia and employs around 100 people Kingdom wide.

You may purchase Travel Insurance on www.flyin.com or Flyin mobile app when you are making your booking.

• Passengers who are Saudi Arabia citizens or residents flying within Saudi Arabia or overseas.
• Passengers who are travelling for 45 days or less in case of domestic trips and Passengers who are travelling for 90 days or less in case of international trips.

No

Yes, there are no eligibility restrictions for business travelers. This cover is available to both business and leisure travelers.

Infants from 9 days up to the age of 2 can be covered under the policy.

Please refer to your Policy schedule to learn about the benefits and the limits offered under each benefit.

Also, please read the Policy Wording carefully for the complete details of the terms, conditions and exclusions of the cover.

Protect yourself each time you travel by purchasing Travel Insurance policy at time of booking your flights or Holidays on Flyin.

• Maximum of 90 days for international journeys.
• Application can be made upto 365 days before departure.
• This policy is valid for the purpose of leisure travel or business journeys.
• All journeys within Saudi Arabia (Domestic) and journeys originating from Saudi Arabia (International) are covered.
• Cover available only for Saudi Arabia citizens and residents.

Travel Insurance allows you to choose who you want to protect. Choose from the following options:

• Just Me – an individual travelling alone.
• Group of Individuals – allows up to 9 insured persons in one booking.
• Family- an individual travelling with his family allows upto 9 insured persons in one booking

Whether you're off on a holiday or a business trip, Travel Insurance can take the worry out of your journey and provide you with extensive coverage.

Major Benefits of Travel Insurance:

• Medical Expenses (International Return Journeys only)
• Personal Accident
• Travel Cancellation
• Flight Delay
• Luggage Delay
• Chubb Assistance – Travel and Emergency Medical Assistance

Please refer to the Policy Wording for the exact terms, conditions and exclusions of the insurance plan.

This policy does not cover loss, consequential loss or liability arising from any of the following:

Major Exclusions (Please refer to the policy wording for full list of exclusions):

The major exclusions are summarized below. Please refer to the policy wording for full list of exclusions:

Any Claim is Due To:

1. Pre Existing Medical Conditions
2. A Person Insured not taking medication or treatment recommended as prescribed or directed by a Doctor.
3. Any condition which is, results from or a complication of pregnancy, Childbirth, miscarriage (except Accidental miscarriage) or abortion, intoxication by alcohol or drugs not prescribed by a Doctor.
4. Tropical disease
5. Pandemic and Epidemic
6. Anxiety, stress, depression, phobia, mental or nervous disorder
7. You engaging in, practicing for or taking part in training in any speed contest or racing (other than on foot) and any professional competition or sports.
8. You engaging in, water and/or winter sports.
9. Air travel unless You are travelling as a fare paying passenger in a fixed wing aircraft which is provided by a licensed airline or air Charter Company.
10. Cruise trip(s).
11. Illegal acts
12. Misuse of alcohol/drugs.
13. Suicide/self-injury
14. Radiation
15. Sonic waves
16. War

Your Policy Schedule and Policy Wording will be sent to you via email shortly after purchasing your policy on Flyin.com or Flyin Mobile App.

If you have purchased via Flyin.com website or Flyin Mobile App you will automatically receive your Policy Schedule and Policy Wording shortly after confirming and making your payment. If you do not receive your Policy Schedule and policy wording, please contact

Chubb Arabia

Email: customerservice.chubbarabia@chubb.com

Contact no: 800 11 600 38 (Available From Sunday to Thursday, 8:00 am to 5:00 pm)

If you have made changes to your booking, your travel insurance will be cancelled and a new policy will need to be issued. Please visit the Flyin manage my booking page. For further assistance please call the customer service on 800 11 600 38.

Premiums are refundable only before the Departure date. A cancellation fee of SAR 50 will apply. Please go to Flyin Manage my booking page to cancel or amend the Travel Insurance.

Our Chubb Assistance team is ready to assist you. Please call +966138047695 (24 hours). Please refer to the Chubb Assistance section in the FAQ.

Please refer to guidance in the claims section for further details.

As soon as reasonably possible (and no later than 30 days after the date of incident giving rise to the claim), you should complete the claim form and submit a claim notification to Chubb Arabia. You can contact us on +966138047600 or email the claim documents to Travelclaims@chubb.com.

We always strive to process claims as quickly as possible. To avoid delay and to ensure your claims is handled efficiently, please complete the claim form in full and submit all required proof of loss documentation.

Our Travel insurance customers will have access to Chubb Assistance services. A 24/7 worldwide travel assistance offering global emergency assistance, medical evacuation and more.

Contact Details:Chubb Assistance Worldwide 24-hour Hotline: +966138047695

Services:The outline below sets out the summery of services provided. These services are provided by way of referral and arrangement only and all expenses incurred are to be borne by the Insured Person.

1. Travel Assist
   • Transfer of emergency funds
     Chubb Assistance will provide emergency transfer of funds upto SAR 30,000 per journey if access to normal financial/banking arrangements is not available.
   • Message relay
     Chubb Assistance will provide assistance with transmission of urgent messages to relatives or business associates if medical or travel problems disrupt a journey.
   • Emergency translation facility
     A translation service will be provided if the local provider of an assistance service does not speak English.
   • Replacement Travel Documents
     Chubb Assistance will assist the Insured Person if they lose their passport while travelling outside Saudi Arabia by providing referrals to suitable travel offices. Chubb Assistance will not pay for any item or guarantee any payment.
2. Medical Assistance- Emergency and referral services
   • Telephone Medical Advice
     Chubb Assistance will arrange for the provision of emergency medical advice to the Insured Person over the telephone while travelling outside Saudi Arabia.
   • Unsupervised Children
     Chubb Assistance may organize to return the child home if the Insured has been hospitalized or incapacitated.
   • Arrangement to bring back to home country
     If the Chubb Assistance appointed Doctor believes that treatment in home country is preferable, transfer via transport services will be arranged.
   • Arrangement to pay Hospital bills
     Chubb Assistance will arrange for the payment of Hospital bills if the insured is admitted to a hospital abroad up to the policy limits